Sunpass - Overcharging $11.05 for a $1.27 toll. (seven different times)
In seven (7) occasions Sunpass has overcharged us by charging $11.05 for a toll, instead of $1.27. They are aware there's a glitch in their system.
However, they haven't done anything to fix the problem. They keep over charging me, and for us to get our money back I have to speak with 3-4 people....and the credit process is cumbersome, and exhausting. Every call is 30-40 minutes.
BTW...if I don't review my long statements occasionally, they will keep overcharging me.
Only God knows how many people they are ripping off.
I have all the statements. I will like to go public with this.
Reason of review: Problems with payment.
Location: Boynton Beach, Florida
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