Not resolved
Customer service

Hi, I am living in France and i need a help .I was in Miami the 6th of setember to 10th .I rent a car and i accepted to be charged for 4 days SUNPASS .But when i took the road i saw that the governor of Florida was cancelled all tolls because the hurricane .I returned to the agency and the agent said to me that i will not be charge for that because he didn't know that it aws cancelled . Now the agnecy are saying : the sun pass sticker is set up (placed at the windshield) which causes and automatically charged with the amount that you already prepaid.

Is it right ? How something can be charged if it ( sunpass ) wasn't worrk during theses days ?

I would like to know if the agency is lying . Thank you for your feeback.

Product or Service Mentioned: Sunpass Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 private or public responses to the review from Oct 04, 2017.
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